速報APP / 商業 / CMAYA Services

CMAYA Services

價格:免費

更新日期:2016-12-02

檔案大小:1.5M

目前版本:3.2

版本需求:Android 2.3 以上版本

官方網站:http://www.cnergee.com

Email:support@cnergee.com

聯絡地址:隱私權政策

CMAYA Services(圖1)-速報App

Service app is developed for the field staff to handle customer complaints and resolve them.

Complaint tickets raised by call center and help desk executives are routed to the hand held devices of the field engineers with details of the complaint.

CMAYA Services(圖2)-速報App

These complaint tickets can be closed by the field staff on resolving the issues.

What it does?

CMAYA Services(圖3)-速報App

The application provides a list of pending service requests and complaints assigned to a support engineer. The support engineer can view the service requests and send updates real time. The app then provides a comprehensive overview of the service request/complaint and predefined options to update or close the ticket with a custom comment.

What are the features of this application?

CMAYA Services(圖4)-速報App

• Helps the support staff to view the assigned service requests on the go.

• Helps the engineer to update the server about the current status of the service requests as it is being resolved.

CMAYA Services(圖5)-速報App

• The engineer can add a new status, close or re-assign the service requests.

CMAYA Services(圖6)-速報App